You have the right to:
- Be offered access to a healthcare professional within 24 hours and a GP within 48 hours of contacting the practice (excluding weekends and bank holidays)
- Be offered appointments with the GP, nurse and healthcare assistant that can be booked in advance
- Receive emergency medical treatment or advice when the practice is closed
- Speak confidentially with a member of the reception team
- Access to a healthcare professional will provide you with the information and support you need to manage your health conditions and stay as well as possible.
- Be issued with repeat prescriptions within two working days
- Access to facilities for disabled persons
- Access to baby changing facilities
- Be chaperoned during consultations
- Request the support of translator services
- Contact the reception team to receive the results of any medical test
- Be referred for specialist or second opinion the patient and the GP agree
- Have the right to view your medical records on completion of a Subject access request form, and to know that those working for the NHS are under legal obligation to keep the contents confidential.
- To have a named accountable GP
- Have your concerns, suggestions or complaints listened to and acted upon by the practice in accordance with the practice’s in-house complaints procedures.
We can only deliver consistently high standards with your help. So please remember to:
- Use the skills and support available from your local community pharmacist for common minor ailments.
- Be respectful to the staff at all times – remember our staff wants to do their best to help you.
- Respond in a positive way to questions asked by the reception staff.
- Let us know as soon as possible if you cannot keep an appointment. This will help us to see someone else instead
- An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.
- Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
- Tell the receptionist or clinician if you change your name, address or telephone number
- Return equipment such as blood pressure monitors when you no longer need them, so they can be used by other patients
- Check your repeat prescription re-order slip to ensure that the item(s) that you request is available for re-issue, if it isn’t use the acute script order form in surgery.
- Turn off your mobile telephone when in consultation
- Be considerate of other patients and their carers when visiting the practice
- Give us your comments and suggestions – so that we can monitor and improve our services whenever possible or join our patient participation group.